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Patchwhistle vs Tidio

A live chat and help desk suite for small shops, with Lyro, an AI agent that answers from your support content.

Try Patchwhistle free for 14 days

Prices and features checked on October 28, 2026 from Tidio's own pages.

The short version

Which one fits you?

Tidio suits online shops that want live chat, a shared inbox and Shopify order actions in one tool. Patchwhistle suits businesses that mainly want an AI chatbot trained on their website, with the AI included in one price.

Choose Patchwhistle if

  • You want one predictable price with the AI included, not separate meters for AI, people and automation.
  • You want the chatbot trained on your whole website, plus YouTube videos and written Q&A.
  • You want to try the AI fully on your own content for 14 days before paying.
  • You manage more than one website, each with its own chatbot, on one account.
  • You also want uptime, SSL and content monitoring for your website, included.

Choose Tidio if

  • You run a Shopify or WooCommerce store and want order status and returns handled in chat.
  • You want live chat, email, Messenger, Instagram and WhatsApp in one shared inbox today.
  • You want a free plan to start with.
  • You want automation flows that go beyond answering questions.

Side by side

Feature by feature.

What each product offers for an AI chatbot on a business website. "Coming soon" items on our side are not available yet.

Patchwhistle compared with Tidio
FeaturePatchwhistleTidio
Pricing
Lowest paid plan
Yes: $19/month
Yes: $24.17/mo Starter; Lyro AI add-on from $32.50/mo
How you pay
Yes: Flat monthly plan. No per-answer or per-resolution fees.
Yes: Plan plus separate AI and automation add-ons
Free trial
Yes: 14 days, no card
Yes: 7 days on paid plans, no card
Free plan
No
Yes: 50 conversations
Training
Learns from your website, with re-sync
Yes: Automatic re-sync: Watch manual, Care weekly, Complete daily
Yes: Website URLs and FAQ pages
File upload
Yes: PDF, Word, text, Markdown, CSV
Yes: PDF and CSV
YouTube videos
Yes
Not stated
Written Q&A answers
Yes
Yes
Google Drive, Notion and other cloud docs
Coming soon
Partly: Zendesk articles
Answers
Replies in the visitor's language
Yes
Yes: Detects the customer’s language
Links the source page
Yes
Yes: Shows the source of each answer
Says when it does not know
Yes: And offers your contact link or a lead form
Yes: Hands over to a person, or opens a ticket
After the chat
Lead capture
Yes
Yes: Through Flows
Hand over to a person
Yes: Reply in the widget or by email
Yes: Live chat
Inbox of unanswered questions
Yes: Add the answer as a Q&A in one click
Yes: Unanswered questions shown as suggestions
Integrations
Slack alerts and webhooks
Yes
Not stated
WhatsApp
Coming soon
Yes
Works without buying a help desk
Yes
Yes: Has its own inbox
Extras
Website uptime and SSL monitoring
Yes: Included on every plan
No

Pricing

What you pay.

Tidio lists human conversations, Lyro AI conversations and Flows automation as separate allowances and add-ons. Patchwhistle has one plan price, and the AI chatbot is what you pay for.

Patchwhistle

  • Watch1 website, 1,500 messages a month$19/mo
  • Care3 websites, 6,000 messages a month$49/mo
  • Complete10 websites, 25,000 messages a month$99/mo

14-day free trial, no card. No free plan.

Tidio

  • Free50 conversations, 50 Lyro AI conversations once, Tidio branding$0
  • Starter100 conversations, 50 Lyro AI conversations once$24.17/mo
  • GrowthBranding removal is $16.67/mo extrafrom $49.17/mo
  • PlusPlus usage; branding removedfrom $300/mo
  • PremiumPer-resolution billingContact sales
  • Lyro AI add-on50 Lyro AI conversationsfrom $32.50/mo

As listed on October 28, 2026.

FAQ

Patchwhistle or Tidio?

Questions people ask when choosing between the two.

Sources

We read these pages on October 28, 2026. Products change: check Tidio's site for current details, and tell us if something here is out of date. Tidio is a trademark of its owner; we are not affiliated.

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Try Patchwhistle on your own website.

Paste your website address, test the answers, and put it live with one line of code. Free for 14 days, no card.

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