Compare
Prices and features checked on October 28, 2026 from CustomGPT.ai's own pages.
The short version
CustomGPT.ai suits larger organisations that need many agents, a very wide range of sources and compliance paperwork such as SOC 2. Patchwhistle suits small businesses that want one chatbot per website at a much lower price.
Side by side
What each product offers for an AI chatbot on a business website. "Coming soon" items on our side are not available yet.
| Feature | Patchwhistle | CustomGPT.ai |
|---|---|---|
| Pricing | ||
| Lowest paid plan | Yes: $19/month | Yes: $99/mo ($89 billed yearly) |
| How you pay | Yes: Flat monthly plan. No per-answer or per-resolution fees. | Yes: Plan with a query allowance |
| Free trial | Yes: 14 days, no card | Yes: 7 days, card required |
| Free plan | No | No |
| Training | ||
| Learns from your website, with re-sync | Yes: Automatic re-sync: Watch manual, Care weekly, Complete daily | Yes: Website, sitemap and RSS |
| File upload | Yes: PDF, Word, text, Markdown, CSV | Yes: 1,400+ file formats |
| YouTube videos | Yes | Yes: Also Vimeo and podcasts |
| Written Q&A answers | Yes | Not stated |
| Google Drive, Notion and other cloud docs | Coming soon | Yes: Google Drive, OneDrive, Dropbox; SharePoint on Premium |
| Answers | ||
| Replies in the visitor's language | Yes | Yes: 92 languages |
| Links the source page | Yes | Yes: Inline numbered citations |
| Says when it does not know | Yes: And offers your contact link or a lead form | Yes: Custom “I don’t know” message |
| After the chat | ||
| Lead capture | Yes | Yes: Uses extra query credits |
| Hand over to a person | Yes: Reply in the widget or by email | Not stated: Through Zapier or your own setup |
| Inbox of unanswered questions | Yes: Add the answer as a Q&A in one click | Not stated |
| Integrations | ||
| Slack alerts and webhooks | Yes | Partly: Through Zapier |
Coming soon | Partly: Through a Meta app and Make.com | |
| Works without buying a help desk | Yes | Yes |
| Extras | ||
| Website uptime and SSL monitoring | Yes: Included on every plan | No |
Pricing
CustomGPT.ai counts queries, and actions such as lead capture use extra query credits. Its 7-day trial needs a card.
14-day free trial, no card. No free plan.
As listed on October 28, 2026.
FAQ
Questions people ask when choosing between the two.
We read these pages on October 28, 2026. Products change: check CustomGPT.ai's site for current details, and tell us if something here is out of date. CustomGPT.ai is a trademark of its owner; we are not affiliated.
Paste your website address, test the answers, and put it live with one line of code. Free for 14 days, no card.